Who writes these pages
Steve Foster
I’m Steve Foster. I’ve spent twenty-five years leading technology programs at Fortune 500 companies across healthcare, finance, manufacturing and retail. Along the way I watched small teams pay for a CRM, a help desk and a phone system, then copy the same customer from one to the next.
ContactRoll is the one product I wanted those teams to have. Write to hello@contactroll.com and the people who build ContactRoll answer.
What he writes here
The guides under Resources and the comparisons under Compare carry his name. Each comparison prices the other vendor from its own pages and says the day they were read; each guide says when it was published.
Comparisons
- ContactRoll vs HubSpot
- ContactRoll vs Zendesk
- ContactRoll vs Freshdesk
- ContactRoll vs Zoho
- ContactRoll vs Pipedrive
- ContactRoll vs Freshsales
- ContactRoll vs Zoho Desk
Guides
- A help desk and a CRM in one tool: what a team of 10 to 25 gains
- How to measure a support team of 10 to 25
- How to move from spreadsheets to a CRM
- Roles and permissions in a CRM for a team of 10 to 25
- What a 15-person team should budget for a CRM, a help desk and a phone system
- Help desk vs shared inbox: which does a small team need?
- How to choose a CRM with a built-in phone for a small business
- How to choose help desk software for a small team
- How to set up sales pipeline stages for a small team
- How to write a knowledge base article, with a template
- HubSpot alternatives for small teams: how to choose
- One-click unsubscribe: what Gmail and Yahoo ask of senders
- Should your CRM send your marketing email?
- Using your own Twilio account for business calls
- What a CRM costs a team of ten
- Double opt-in email: what it is and how to set it up
- Handling calls after hours as a small business
- How a small team should handle support email
- How fast should a small team reply to customer email?
- How to choose a CRM for a small team
- How to route calls to the customer’s account owner
- How to set up a phone menu for a small business
- Telling callers a call is recorded
- Warm transfer vs cold transfer: which to use
- What is a ring group, and how should it ring?
To write to him, or to anyone who builds ContactRoll: hello@contactroll.com.