Comparison
ContactRoll vs Zoho Desk for a team of five
Zoho Desk is Zoho’s help desk, sold in editions from Free to Enterprise. Its telephony channel starts on Professional, where calls set up in Zoho Voice are answered inside Desk, and a team adds Zoho CRM for deals and Zoho Campaigns for marketing email. This page prices what a five-person team starting from Zoho Desk would buy to cover support email, calling, sales and marketing email to about 2,000 people.
What five people would buy at Zoho Desk to match ContactRoll
A team that sells, answers support email, takes calls and sends marketing email to about 2,000 people. List prices, paid yearly, in US dollars, before any tax.
| What the team needs | At Zoho Desk | Per month |
|---|---|---|
| Support email as tickets, a public knowledge base, and calls answered inside the help desk | Zoho Desk Professional, 5 agents at $23 (the first edition with the telephony channel) [1][2] | $115 |
| A phone menu, call queues and recording | Zoho Voice Standard, one administrator license, which covers up to 10 agents who take calls inside Zoho’s apps (multi-level phone menu, call queues, recording) [3][4] | $49 |
| A phone number | A Zoho Voice local number, 1 credit ($1) a month [4] | $1 |
| A CRM with contacts, companies and a deals pipeline | Zoho CRM Standard, 5 users at $14 [5] | $70 |
| Marketing email to about 2,000 contacts, with sign-up forms | Zoho Campaigns Standard, up to 2,500 contacts [6] | $12.75 |
| Call minutes and recording | Charged by use in Zoho Voice credits past the license’s 1,000 incoming and 250 outgoing minutes on US numbers; recording at 0.0025 credit a minute [3][4] | Usage |
| Zoho Desk, about | Includes Zoho Desk, one Zoho Voice license and number, Zoho CRM and Zoho Campaigns; it leaves out minutes past those included, recording and storage, and taxes. On Campaigns’ free plan, which covers 2,000 contacts and 6,000 emails a month, the total is $235. | $247.75 |
| ContactRoll Plus | Five users at $59 a month, paid yearly. Calls are billed by Twilio to your own account, with no markup. | $295 |
For a team of 3 people or fewer, ContactRoll Free costs nothing: 1,000 contacts, one pipeline, one support address, calling through your own Twilio account, and 500 marketing emails a month (Free’s limits). Zoho Desk’s free plan is for 3 agents. (Zoho Desk’s pricing page, read .) Zoho CRM’s free edition is for 3 users. (Zoho CRM’s pricing page, read .)
What ContactRoll gives the same team
- One product and one customer record for sales, support, calling and marketing email, so a call, a case and a deal sit on the same person.
- Calls go through your own Twilio account and Twilio bills you for them, with no markup from us. Phone menus start from ready-made templates, a warm transfer lets you brief a colleague first, and recordings play on the case.
- A campaign calendar with a person approving each send, sequences started by what a customer does, A/B tests of subject lines, and results per campaign.
- Nine ready-made roles, and a role can be narrowed so a member sees only their own records or their team’s.
Sources
Every Zoho Desk price above, with the page it was read from and the date. Prices change, so check Zoho Desk’s own page before deciding. Zoho Desk is a trademark of its owner, named here only to say which product is compared.
- Zoho, Zoho Desk price list (the file the pricing page loads): https://www.zoho.com/sites/zweb/json/pricing/desk-pricing-val.json, read 2026-10-11.
- Zoho, Zoho Desk edition comparison: https://www.zoho.com/desk/pricing-comparison.html, read 2026-10-11.
- Zoho Voice help, Zoho Desk telephony integration: https://www.zoho.com/voice/help/zoho-desk-telephony-integration.html, read 2026-10-11.
- Zoho, Zoho Voice pricing: https://www.zoho.com/voice/pricing.html, read 2026-10-11.
- Zoho, Zoho CRM price list (the file the pricing page loads): https://www.zoho.com/sites/zweb/json/pricing/crm-pricing-val.json, read 2026-10-11.
- Zoho, Zoho Campaigns pricing: https://www.zoho.com/campaigns/pricing.html, read 2026-10-11.
Questions
Is ContactRoll cheaper than Zoho Desk?
For the five-person team on this page, the list prices of everything it would buy come to about $247.75 a month, paid yearly, before call charges. ContactRoll Plus would be $295 a month, paid yearly, with calls billed by Twilio to your own account. Prices change: the sources and the day they were read are on this page.
Can I move from Zoho Desk to ContactRoll today?
Yes. Start free, with no card, and import your contacts from a CSV file once your organization is set up.