Comparison
ContactRoll vs Pipedrive for a team of five
Pipedrive sells a sales CRM in four plans. Marketing email is an add-on on every plan, and lead capture is an add-on on its two lower plans. Pipedrive does not sell a help desk or built-in calling: its own pages point to help desks and calling apps that connect to it. This page prices Pipedrive’s own lines, then completes the set with a help desk and a calling app that Pipedrive’s pages name, for a five-person team covering sales, support email, calling and marketing email to about 2,000 people.
What five people would buy at Pipedrive to match ContactRoll
A team that sells, answers support email, takes calls and sends marketing email to about 2,000 people. List prices, paid yearly, in US dollars, before any tax.
| What the team needs | At Pipedrive | Per month |
|---|---|---|
| A CRM with contacts, companies and a deals pipeline | Pipedrive Lite, 5 seats at $14 (Lite has no email sync or automations; Growth, at $39 a seat, adds them) [1][2] | $70 |
| Marketing email to about 2,000 contacts | Campaigns by Pipedrive, Standard, 2,000 subscribers [3][4] | $20 |
| Sign-up forms | LeadBooster add-on, whose Web Forms can carry a marketing opt-in box (one price for the company) [1][5] | $32.50 |
| Support email as tickets and a knowledge base | Freshdesk Growth, 5 agents at $19. Pipedrive sells no help desk; its own pages name Freshdesk among the help desks that connect to it [6][7] | $95 |
| Calling with groups, a phone menu, transfer and recording | CloudTalk Essential, 5 users at $29, CloudTalk’s first plan with a phone menu. Pipedrive has no built-in calling; its help page names CloudTalk among the calling apps that connect to it [8][9] | $145 |
| Phone numbers and calls outside the US and Canada | Charged by the calling app; CloudTalk’s pricing page does not state its number prices [9] | Usage |
| Pipedrive, about | Includes Pipedrive Lite, Campaigns and LeadBooster, with Freshdesk and CloudTalk completing support and calling; it leaves out phone numbers, calls outside the US and Canada, and taxes. With Zendesk Suite Professional in place of Freshdesk and CloudTalk, the total is $697.50. | $362.50 |
| ContactRoll Plus | Five users at $59 a month, paid yearly. Calls are billed by Twilio to your own account, with no markup. | $295 |
For a team of 3 people or fewer, ContactRoll Free costs nothing: 1,000 contacts, one pipeline, one support address, calling through your own Twilio account, and 500 marketing emails a month (Free’s limits).
What ContactRoll gives the same team
- One product and one customer record for sales, support, calling and marketing email, so a call, a case and a deal sit on the same person.
- Calls go through your own Twilio account and Twilio bills you for them, with no markup from us. Phone menus start from ready-made templates, a warm transfer lets you brief a colleague first, and recordings play on the case.
- A campaign calendar with a person approving each send, sequences started by what a customer does, A/B tests of subject lines, and results per campaign.
- Nine ready-made roles, and a role can be narrowed so a member sees only their own records or their team’s.
Sources
Every Pipedrive price above, with the page it was read from and the date. Prices change, so check Pipedrive’s own page before deciding. Pipedrive is a trademark of its owner, named here only to say which product is compared.
- Pipedrive, pricing: https://www.pipedrive.com/en/pricing, read 2026-10-11.
- Pipedrive Knowledge Base, what features do the Pipedrive plans have: https://support.pipedrive.com/en/article/what-features-do-the-pipedrive-plans-have, read 2026-10-10.
- Pipedrive Knowledge Base, Campaigns subscription and billing: https://support.pipedrive.com/en/article/campaigns-subscription-and-billing, read 2026-10-10.
- Pipedrive, pricing (the price list the page loads, Campaigns tiers): https://www.pipedrive.com/es/pricing, read 2026-10-10.
- Pipedrive Knowledge Base, Web Forms: https://support.pipedrive.com/en/article/web-forms, read 2026-10-10.
- Pipedrive blog, CRM and ticket systems: https://www.pipedrive.com/en/blog/crm-ticket-system, read 2026-10-10.
- Freshworks, Freshdesk pricing: https://www.freshworks.com/freshdesk/pricing/, read 2026-10-10.
- Pipedrive Knowledge Base, how can I make calls in Pipedrive: https://support.pipedrive.com/en/article/how-can-i-make-calls-in-pipedrive, read 2026-10-10.
- CloudTalk, pricing: https://www.cloudtalk.io/pricing/, read 2026-10-11.
- Zendesk, pricing: https://www.zendesk.com/pricing/, read 2026-10-09.
Questions
Is ContactRoll cheaper than Pipedrive?
For the five-person team on this page, the list prices of everything it would buy come to about $362.50 a month, paid yearly, before call charges. ContactRoll Plus would be $295 a month, paid yearly, with calls billed by Twilio to your own account. Prices change: the sources and the day they were read are on this page.
Can I move from Pipedrive to ContactRoll today?
Yes. Start free, with no card, and import your contacts from a CSV file once your organization is set up.