Comparison
ContactRoll vs HubSpot for a team of five
HubSpot sells a CRM with separate hubs for marketing, sales and customer service, each in Starter, Professional and Enterprise editions. This page prices what a five-person team would buy there to cover sales, support email, calling and marketing email to about 2,000 people.
What five people would buy at HubSpot to match ContactRoll
A team that sells, answers support email, takes calls and sends marketing email to about 2,000 people. List prices, paid yearly, in US dollars, before any tax.
| What the team needs | At HubSpot | Per month |
|---|---|---|
| Support email as tickets, a knowledge base, and a CRM with deals | Service Hub Professional, 5 seats at $90 (the knowledge base is not in Starter; deal pipelines are part of the CRM) [1][2] | $450 |
| Calling with a phone menu, transfer and recording | Included in Service Hub Professional: 3,000 minutes a month for the account, up to 3 HubSpot numbers, a phone menu (IVR) and call recording; more minutes are $50 a month per 1,000 [2][3][4] | Usage |
| Marketing email and sign-up forms | Marketing Hub Starter, 1 seat at its $20 list price, with 1,000 marketing contacts (a new-customer offer is lower) [2][5] | $20 |
| Room for about 2,000 marketing contacts | 1,000 more marketing contacts on Starter [2] | $50 |
| HubSpot, about | Includes the five Service Hub seats, one Marketing Hub seat and the extra contacts; it leaves out the required $1,500 one-time Professional onboarding, minutes past the included 3,000, taxes, and any change HubSpot makes when editions are mixed in one account. | $520 |
| ContactRoll Plus | Five users at $59 a month, paid yearly. Calls are billed by Twilio to your own account, with no markup. | $295 |
For a team of 3 people or fewer, ContactRoll Free costs nothing: 1,000 contacts, one pipeline, one support address, calling through your own Twilio account, and 500 marketing emails a month (Free’s limits). HubSpot’s free tools are for up to 2 users, with 2,000 marketing email sends a month that carry HubSpot’s branding. (HubSpot’s pricing page, read .)
What ContactRoll gives the same team
- One product and one customer record for sales, support, calling and marketing email, so a call, a case and a deal sit on the same person.
- Calls go through your own Twilio account and Twilio bills you for them, with no markup from us. Phone menus start from ready-made templates, a warm transfer lets you brief a colleague first, and recordings play on the case.
- A campaign calendar with a person approving each send, sequences started by what a customer does, A/B tests of subject lines, and results per campaign.
- Nine ready-made roles, and a role can be narrowed so a member sees only their own records or their team’s.
Roles, automation, calling and the help desk
HubSpot’s Service Hub, edition by edition, from HubSpot’s own pages read on October 14, 2026, beside what ContactRoll does and which plan has it.
| Topic | HubSpot Service Hub | ContactRoll |
|---|---|---|
| Roles and permissions | Starter and Professional: permission templates only. Custom permission sets and field-level permissions: Enterprise. [H1] | Every plan, Free included: nine ready-made roles, and each role’s reach narrowed to its own records or its team’s. Plus: roles of your own, made from a copy and changed permission by permission, and “View as” to preview any role. |
| Automation | Workflows: 50, limited, on Starter; 300 on Professional; 1,000 on Enterprise. [H1] | Plus: automation flows. A flow is a trigger, conditions and actions in one sentence, tested with a dry run on recent events before it goes on, with ready-made flows to start from. |
| Calling | Starter: 500 minutes a month and one HubSpot number. Professional: 3,000 minutes a month and three numbers, a phone menu, and more minutes at $50 a month per 1,000. Calls are received on a HubSpot-provided number. [H1][H3] | Every plan, Free included: calls in the browser through your own Twilio account, billed by Twilio by the minute with no markup; call groups, voicemail, recording, hold and cold transfer. Plus: phone menus from ready-made templates, ringing the caller’s own owner first, and warm transfer. |
| Phone menu ringing one person | A phone menu branch can ring a single user only if that user holds a Sales Hub or Service Hub Enterprise seat; on Professional it rings a help desk or an inbox number. [H2] | Plus: a number’s setup can ring the caller’s own owner first, alone, for 5 to 30 seconds, before the group. |
| Help desk | Starter: ticketing and one inbox, with no knowledge base. Professional: the help desk, 100 inboxes and one knowledge base of 2,000 articles. Enterprise: 200 inboxes and skills-based routing. [H1] | Every plan, Free included: support email as a queue of cases, several support addresses on Standard and Plus, response-time targets by priority, new cases given out by turns or to the least busy, macros, saved queue views, a satisfaction survey when a case closes, articles and a help center, and live chat on your own website. |
HubSpot Enterprise features that ContactRoll has on Plus
- Custom permission sets (HubSpot Enterprise): in ContactRoll, Roles of your own, and “View as” (ContactRoll Plus). [H1]
- A phone menu that rings one named person (needs a HubSpot Enterprise seat): in ContactRoll, Ringing the caller’s own owner first (ContactRoll Plus). [H2]
ContactRoll Plus is $59 a user a month, paid yearly. HubSpot’s Enterprise seats are $150 a month each, billed annually, with $3,500 required onboarding. [H1]
- [H1] HubSpot, Product & Services Catalog: products: https://legal.hubspot.com/hubspot-product-and-services-catalog/products, read 2026-10-14.
- [H2] HubSpot Knowledge Base, set up interactive voice response (last updated September 1, 2026): https://knowledge.hubspot.com/calling/set-up-interactive-voice-response, read 2026-10-14.
- [H3] HubSpot, Product & Services Catalog: add-ons: https://legal.hubspot.com/hubspot-product-and-services-catalog/add-ons, read 2026-10-14.
Sources
Every HubSpot price above, with the page it was read from and the date. Prices change, so check HubSpot’s own page before deciding. HubSpot is a trademark of its owner, named here only to say which product is compared.
- HubSpot, Service Hub pricing: https://www.hubspot.com/pricing/service, read 2026-10-09.
- HubSpot, Product & Services Catalog: https://legal.hubspot.com/hubspot-product-and-services-catalog, read 2026-10-09.
- HubSpot Knowledge Base, set up interactive voice response: https://knowledge.hubspot.com/calling/set-up-interactive-voice-response, read 2026-10-09.
- HubSpot Knowledge Base, receive calls in HubSpot: https://knowledge.hubspot.com/calling/receive-calls-in-hubspot, read 2026-10-09.
- HubSpot, Marketing Hub pricing: https://www.hubspot.com/pricing/marketing, read 2026-10-09.
- HubSpot, home page: https://www.hubspot.com/, read 2026-10-09.
Questions
Is ContactRoll cheaper than HubSpot?
For the five-person team on this page, the list prices of everything it would buy come to about $520 a month, paid yearly, before call charges. ContactRoll Plus would be $295 a month, paid yearly, with calls billed by Twilio to your own account. Prices change: the sources and the day they were read are on this page.
Can I move from HubSpot to ContactRoll today?
Yes. Start free, with no card, and import your contacts from a CSV file once your organization is set up.