Comparison
ContactRoll vs Freshsales for a team of five
Freshsales is the CRM from Freshworks, sold alone or as Freshsales Suite with marketing email, and every Freshsales Suite plan has a built-in phone. Its plan comparison lists no phone menu, so a team that wants one adds Freshcaller, Freshworks’ phone system, and support tickets come from Freshdesk. This page prices what a five-person team starting from Freshsales would buy to cover sales, support email, calling and marketing email to about 2,000 people.
What five people would buy at Freshsales to match ContactRoll
A team that sells, answers support email, takes calls and sends marketing email to about 2,000 people. List prices, paid yearly, in US dollars, before any tax.
| What the team needs | At Freshsales | Per month |
|---|---|---|
| A CRM with deals, marketing email and sign-up forms, and the built-in phone | Freshsales Suite Growth, 5 users at $9, with 500 marketing contacts (the built-in phone adds recording, voicemail and basic call queues on Growth) [1][2] | $45 |
| Room for about 2,000 marketing contacts | Marketing contacts add-on, from $100 a month for 5,000 [1] | $100 |
| Support email as tickets and a knowledge base | Freshdesk Growth, 5 agents at $19 [3] | $95 |
| A phone menu, with queues, transfer and recording | Freshcaller Pro, 5 agents at $39 (its own plan comparison puts the phone menu, IVR phone trees, on Pro) [4][5] | $195 |
| Call minutes, recording and numbers | Charged by use: the built-in phone from prepaid phone credits; in Freshcaller, recording at $0.0032 a minute and incoming minutes past the 3,000 included [2][6] | Usage |
| Freshsales, about | Includes Freshsales Suite, the contacts add-on, Freshdesk and Freshcaller; it leaves out phone credits, call minutes, recording and numbers, and taxes. Keeping only the built-in phone, with no phone menu, the total is $240. | $435 |
| ContactRoll Plus | Five users at $59 a month, paid yearly. Calls are billed by Twilio to your own account, with no markup. | $295 |
For a team of 3 people or fewer, ContactRoll Free costs nothing: 1,000 contacts, one pipeline, one support address, calling through your own Twilio account, and 500 marketing emails a month (Free’s limits). Freshsales has no free plan; it offers a 21-day trial. (Freshsales’s pricing page, read .)
What ContactRoll gives the same team
- One product and one customer record for sales, support, calling and marketing email, so a call, a case and a deal sit on the same person.
- Calls go through your own Twilio account and Twilio bills you for them, with no markup from us. Phone menus start from ready-made templates, a warm transfer lets you brief a colleague first, and recordings play on the case.
- A campaign calendar with a person approving each send, sequences started by what a customer does, A/B tests of subject lines, and results per campaign.
- Nine ready-made roles, and a role can be narrowed so a member sees only their own records or their team’s.
Sources
Every Freshsales price above, with the page it was read from and the date. Prices change, so check Freshsales’s own page before deciding. Freshsales is a trademark of its owner, named here only to say which product is compared.
- Freshworks, Freshsales Suite pricing: https://www.freshworks.com/crm/suite/pricing/, read 2026-10-10.
- Freshworks, Freshsales Suite plan comparison: https://www.freshworks.com/crm/suite/pricing/compare/, read 2026-10-10.
- Freshworks, Freshdesk pricing: https://www.freshworks.com/freshdesk/pricing/, read 2026-10-10.
- Freshworks, Freshcaller pricing: https://www.freshworks.com/freshcaller-cloud-pbx/pricing/, read 2026-10-10.
- Freshworks, Freshcaller plan comparison: https://www.freshworks.com/freshcaller-cloud-pbx/pricing/compare/, read 2026-10-10.
- Freshworks, Freshcaller call rates: https://www.freshworks.com/freshcaller-cloud-pbx/pricing/call-rates/, read 2026-10-10.
Questions
Is ContactRoll cheaper than Freshsales?
For the five-person team on this page, the list prices of everything it would buy come to about $435 a month, paid yearly, before call charges. ContactRoll Plus would be $295 a month, paid yearly, with calls billed by Twilio to your own account. Prices change: the sources and the day they were read are on this page.
Can I move from Freshsales to ContactRoll today?
Yes. Start free, with no card, and import your contacts from a CSV file once your organization is set up.