Comparison
ContactRoll vs Zendesk for a team of five
Zendesk sells customer service software: ticketing, a help center, messaging and voice, sold as Support and Suite plans. This page prices what a five-person team would buy there to cover sales, support email, calling and marketing email to about 2,000 people.
What five people would buy at Zendesk to match ContactRoll
A team that sells, answers support email, takes calls and sends marketing email to about 2,000 people. List prices, paid yearly, in US dollars, before any tax.
| What the team needs | At Zendesk | Per month |
|---|---|---|
| Support email as tickets and a help center | Suite Professional, 5 agents at $115 (up to 5 help centers) [1] | $575 |
| Calling with groups, a phone menu, hold, transfer and recording | Included in Suite Professional (group routing, IVR phone tree, hold and warm transfer, recording); numbers and minutes are charged by use, such as $1 a month for a US number, $0.016 a minute inbound in the browser and $0.003 a minute to record [1][2] | Usage |
| A CRM with companies and a deals pipeline | Not on Zendesk’s pricing page; a separate CRM would be needed [1] | Not sold |
| Marketing email and sign-up forms | No marketing email product on Zendesk’s pricing page; a separate email tool would be needed [1] | Not sold |
| Zendesk, about | Includes the five Suite Professional seats only; it leaves out a CRM and a marketing email tool, which Zendesk does not price, along with numbers, call minutes, recording minutes and taxes. | $575 |
| ContactRoll Plus | Five users at $59 a month, paid yearly. Calls are billed by Twilio to your own account, with no markup. | $295 |
For a team of 3 people or fewer, ContactRoll Free costs nothing: 1,000 contacts, one pipeline, one support address, calling through your own Twilio account, and 500 marketing emails a month (Free’s limits). Zendesk has no free plan; it offers a 14-day free trial. (Zendesk’s pricing page, read .)
What ContactRoll gives the same team
- One product and one customer record for sales, support, calling and marketing email, so a call, a case and a deal sit on the same person.
- Calls go through your own Twilio account and Twilio bills you for them, with no markup from us. Phone menus start from ready-made templates, a warm transfer lets you brief a colleague first, and recordings play on the case.
- A campaign calendar with a person approving each send, sequences started by what a customer does, A/B tests of subject lines, and results per campaign.
- Nine ready-made roles, and a role can be narrowed so a member sees only their own records or their team’s.
Sources
Every Zendesk price above, with the page it was read from and the date. Prices change, so check Zendesk’s own page before deciding. Zendesk is a trademark of its owner, named here only to say which product is compared.
- Zendesk, pricing: https://www.zendesk.com/pricing/, read 2026-10-09.
- Zendesk Help, Zendesk Talk number availability and pricing: https://support.zendesk.com/hc/en-us/articles/115007405487-Zendesk-Talk-number-availability-and-pricing, read 2026-10-09.
- Zendesk, customer service product page: https://www.zendesk.com/service/, read 2026-10-09.
Questions
Is ContactRoll cheaper than Zendesk?
For the five-person team on this page, the list prices of everything it would buy come to about $575 a month, paid yearly, before call charges. ContactRoll Plus would be $295 a month, paid yearly, with calls billed by Twilio to your own account. Prices change: the sources and the day they were read are on this page.
Can I move from Zendesk to ContactRoll today?
Yes. Start free, with no card, and import your contacts from a CSV file once your organization is set up.