Comparison
ContactRoll vs Freshdesk for a team of five
Freshdesk is the help desk from Freshworks, which sells its CRM (Freshsales), its phone system (Freshcaller) and its marketing tools as separate products. This page prices the Freshworks products a five-person team would buy to cover sales, support email, calling and marketing email to about 2,000 people.
What five people would buy at Freshdesk to match ContactRoll
A team that sells, answers support email, takes calls and sends marketing email to about 2,000 people. List prices, paid yearly, in US dollars, before any tax.
| What the team needs | At Freshdesk | Per month |
|---|---|---|
| Support email as tickets and a knowledge base | Freshdesk Growth, 5 agents at $19 [1] | $95 |
| A CRM with deals, and marketing email | Freshsales Suite Growth, 5 users at $9, with 500 marketing contacts [2] | $45 |
| Room for about 2,000 marketing contacts | Marketing contacts add-on, from $100 a month for 5,000 [2] | $100 |
| Calling with groups, a phone menu, transfer and recording | Freshcaller Pro, 5 agents at $39 (Freshcaller’s own plan comparison puts the phone menu, its IVR phone trees, on Pro) [3][7] | $195 |
| Call minutes, recording and numbers | Charged by use: incoming browser minutes past the 3,000 included at $0.013 a minute, recording at $0.0032 a minute; outbound and number prices are behind a calculator [3][5] | Usage |
| Freshdesk, about | Includes the three Freshworks products and the contacts add-on; it leaves out call minutes, recording and numbers, and taxes. | $435 |
| ContactRoll Plus | Five users at $59 a month, paid yearly. Calls are billed by Twilio to your own account, with no markup. | $295 |
For a team of 3 people or fewer, ContactRoll Free costs nothing: 1,000 contacts, one pipeline, one support address, calling through your own Twilio account, and 500 marketing emails a month (Free’s limits). Freshdesk has no free plan; it offers a 14-day trial. (Freshdesk’s pricing page, read .)
What ContactRoll gives the same team
- One product and one customer record for sales, support, calling and marketing email, so a call, a case and a deal sit on the same person.
- Calls go through your own Twilio account and Twilio bills you for them, with no markup from us. Phone menus start from ready-made templates, a warm transfer lets you brief a colleague first, and recordings play on the case.
- A campaign calendar with a person approving each send, sequences started by what a customer does, A/B tests of subject lines, and results per campaign.
- Nine ready-made roles, and a role can be narrowed so a member sees only their own records or their team’s.
Sources
Every Freshdesk price above, with the page it was read from and the date. Prices change, so check Freshdesk’s own page before deciding. Freshdesk is a trademark of its owner, named here only to say which product is compared.
- Freshworks, Freshdesk pricing: https://www.freshworks.com/freshdesk/pricing/, read 2026-10-09.
- Freshworks, Freshsales Suite pricing: https://www.freshworks.com/crm/suite/pricing/, read 2026-10-09.
- Freshworks, Freshcaller pricing: https://www.freshworks.com/freshcaller-cloud-pbx/pricing/, read 2026-10-09.
- Freshworks support, Freshcaller plans and features (last modified Aug 2, 2023): https://crmsupport.freshworks.com/support/solutions/articles/50000005963, read 2026-10-09.
- Freshworks, Freshcaller call rates: https://www.freshworks.com/freshcaller-cloud-pbx/pricing/call-rates/, read 2026-10-09.
- Freshworks, Freshdesk Omni pricing: https://www.freshworks.com/freshdesk/omni/pricing/, read 2026-10-09.
- Freshworks, Freshcaller plan comparison: https://www.freshworks.com/freshcaller-cloud-pbx/pricing/compare/, read 2026-10-10.
Questions
Is ContactRoll cheaper than Freshdesk?
For the five-person team on this page, the list prices of everything it would buy come to about $435 a month, paid yearly, before call charges. ContactRoll Plus would be $295 a month, paid yearly, with calls billed by Twilio to your own account. Prices change: the sources and the day they were read are on this page.
Can I move from Freshdesk to ContactRoll today?
Yes. Start free, with no card, and import your contacts from a CSV file once your organization is set up.