One price per person, instead of three subscriptions.

Yes. Start free, with no card, at app.contactroll.com/signup. Every new organization gets a 14-day trial of Plus; a team of 3 people or fewer then moves to Free by itself, and a larger team chooses Standard or Plus.

No. The trial asks for no card. A card is asked for only when you choose Standard or Plus.

Three days before the trial ends, we email the people in your organization who manage billing. If no plan is chosen by the end, a team of 3 people or fewer, counting invitations still open, moves to Free and keeps everything it made. A larger team becomes read-only until it chooses Standard or Plus: everyone can still sign in, read and export everything, and email to your support address is still received, but nothing can be changed, no email is sent and no calls are made or taken.

Yes, on the Billing page, at any time. The rest of your trial carries over: your card is first charged when the trial ends. In the trial’s last two days, it is charged straight away.

No. Each organization has one 14-day trial. When an organization on Free moves to Standard or Plus, its first payment is taken when it subscribes.

Yes. Free costs nothing for a team of up to 3 people, with no card and no end date. It holds 1,000 contacts, one pipeline and one support address, and sends 500 marketing emails a month to up to 500 marketing contacts. The 3 people count members and invitations still open. A new organization’s first marketing email on Free waits until the organization is seven days old.

Only adding more waits. At 1,000 contacts, a new contact by hand or an import that would go past the limit is refused, with a message saying why; customers who email or call you still become contacts. A marketing email over the month’s limit waits for the next month. Remove some, or move to Standard or Plus.

Yes. If nobody signs in to or uses an organization on Free for 90 days, it becomes read-only, and we email its Owners at 75 days. Signing in opens it again at once. An organization on Free is never closed or deleted for being unused.

On Free, marketing email, public sign-up forms and the help center carry one small line: “Made with ContactRoll CRM”. Standard and Plus carry none. It is one line of text with a link to contactroll.com, never on a pasted form snippet.

Everyone who holds a seat in your organization, whatever their role: an agent pays the same as an Owner. On Free, invitations not yet accepted count toward its 3 people too.

Each member is a seat. Adding a member adds a seat once they accept, charged straight away for the rest of the period. Removing a member takes the seat off from your next renewal, with no credit for the rest of the period already paid.

No. Prices are in US dollars, before tax. Where tax must be collected, it is worked out at checkout from your billing address and added to your invoice.

An Owner or an Administrator chooses a plan on the Billing page in ContactRoll and pays on Stripe’s own checkout page. Your card details go to Stripe and never reach ContactRoll.

Yes. An Owner or an Administrator changes the plan, or yearly and monthly, under Change plan on the Billing page in ContactRoll. The difference for the rest of the period is charged straight away; a move to a lower price leaves the difference as a credit on later invoices, never a refund. Manage card and invoices opens Stripe’s page, where you change the card, the billing address or the tax ID and download invoices.

We email the people who manage billing, Stripe tries the payment again, and everything keeps working. If the bill is still unpaid at least 7 days after that email, the organization may become read-only until it is paid. Paying restores everything straight away, with nothing lost.

Yes. An Owner or an Administrator cancels on Stripe’s page, from Manage card and invoices on the Billing page. You keep your paid plan until the end of the period you have already paid for. Then a team of 3 people or fewer moves to Free, and a larger team becomes read-only until it subscribes again or closes its account.

No. We do not refund a billing period, in whole or in part, including when you cancel: you keep your plan until the period you paid for ends. A seat you remove counts from your next renewal, with no credit for the rest of the period already paid. The one exception: if we ever stopped offering ContactRoll altogether, we would refund what you paid for the time after it stops.

Moving down never deletes anything. What is over a lower plan’s limits stays readable and exportable; only adding more of it waits until you remove some or move up. Features of the plan above stop running, and nothing they made is removed.

The first 25 organizations to pay before founding pricing closes get 40% off for 12 months, then keep the price they started on for as long as the plan is paid without a break. It closes when the 25 places are taken or on its closing date, whichever comes first; the Billing page says both. It carries over a change of plan or of billing period. It is for paid plans only, and Free organizations do not take a place.

A contact you can send marketing email to: someone whose consent is recorded. Customers you only sell to or support are not counted. Free holds 500, Standard 2,000 and Plus 10,000.

Nothing is added quietly. An import that would go past it is refused whole, with a message explaining why, and so is a sign-up confirmation that would go past it. Moving to Plus raises the limit from 2,000 to 10,000.

Twilio bills your own Twilio account for every call and number, at Twilio’s prices. ContactRoll adds no markup. You can set a monthly cap on calling minutes.

They are in Plus. Google and HeyGen bill your own accounts for what you ask them to make, and every request is priced on a meter in ContactRoll before it is made.