Report
What small teams pay for a CRM, a help desk and a phone system: 2026 prices
The list prices of 26 plans from 11 vendors that a team of 10 to 25 people might buy to sell, answer support email and take calls: 9 CRM plans, 9 help desk plans and 8 phone system plans. Each price was read on the vendor’s own pricing page on October 28, 2026, in US dollars a user a month, before tax. The charts and the data are free to reuse with credit.
What the prices show
- CRM: $7 to $100 a user a month paid yearly across 9 plans, with the middle plan at $25. The cheapest is HubSpot Sales Hub Starter; the dearest is Salesforce Pro Suite.
- Help desk: $14 to $115 a user a month paid yearly across 9 plans, with the middle plan at $25. The cheapest is Zoho Desk Standard; the dearest is Zendesk Suite Professional.
- Phone system: $15 to $50 a user a month paid yearly across 8 plans, with the middle plan at $24. The cheapest is Dialpad Connect Standard and others at the same price; the dearest is Aircall Professional.
- Paying monthly instead of yearly costs more on 24 of the 25 plans sold both ways: +11% to +87%, and +40% on the middle plan. Salesforce Starter Suite costs the same either way. Salesforce Pro Suite is sold paid yearly only.
- For 15 people on all three tools, paid yearly: $540 a month with the cheapest plan of each, $1,170 with a middle plan of each, and $3,975 with the dearest. That is $6,480 to $47,700 a year, before tax and before any add-on, call minute or phone number sold separately.
These are prices, not a comparison of what each plan does: a cheaper plan often holds less, and the plans in one category are not equal. Read each vendor’s own page for what a plan includes.
The CRM prices as a table
| Plan | Paid yearly | Paid monthly | What the page says that changes it |
|---|---|---|---|
| Salesforce Pro Suite | $100 | yearly only | “Billed annually” only. |
| HubSpot Sales Hub Professional | $90 | $100 | A required one-time onboarding fee of $1,500; the monthly price still commits to a year. |
| Pipedrive Premium | $59 | $79 | — |
| Pipedrive Growth | $39 | $49 | — |
| Salesforce Starter Suite | $25 | $25 | “Billed monthly or annually” at one price. |
| Zoho CRM Professional | $23 | $35 | — |
| Pipedrive Lite | $14 | $24 | — |
| Zoho CRM Standard | $14 | $20 | — |
| HubSpot Sales Hub Starter | $7 | $10 | Shown beside $20 struck through, with no end date shown. |
The help desk prices as a table
| Plan | Paid yearly | Paid monthly | What the page says that changes it |
|---|---|---|---|
| Zendesk Suite Professional | $115 | $149 | — |
| Freshdesk Pro | $55 | $66 | — |
| Zendesk Suite Team | $55 | $69 | Voice is extra, billed by use. |
| Help Scout Plus | $45 | $54 | — |
| Help Scout Standard | $25 | $30 | Up to 25 users. |
| Zoho Desk Professional | $23 | $35 | — |
| Freshdesk Growth | $19 | $23 | — |
| Zendesk Support Team | $19 | $25 | — |
| Zoho Desk Standard | $14 | $20 | — |
The phone system prices as a table
| Plan | Paid yearly | Paid monthly | What the page says that changes it |
|---|---|---|---|
| Aircall Professional | $50 | $70 | At least 3 seats. |
| Aircall Essentials | $30 | $40 | At least 3 seats. |
| Dialpad Connect Pro | $25 | $35 | — |
| RingCentral RingEX Advanced | $25 | $35 | The price shown for 6 to 100 users. |
| Quo Business | $23 | $33 | — |
| RingCentral RingEX Core | $20 | $30 | The price shown for 6 to 100 users. |
| Dialpad Connect Standard | $15 | $27 | — |
| Quo Starter | $15 | $28 | One number a user; US and Canada calling described as unlimited. |
What paying monthly adds, as a table
| Plan | Paid yearly | Paid monthly | More |
|---|---|---|---|
| Quo Starter | $15 | $28 | 87% |
| Dialpad Connect Standard | $15 | $27 | 80% |
| Pipedrive Lite | $14 | $24 | 71% |
| Zoho CRM Professional | $23 | $35 | 52% |
| Zoho Desk Professional | $23 | $35 | 52% |
| RingCentral RingEX Core | $20 | $30 | 50% |
| HubSpot Sales Hub Starter | $7 | $10 | 43% |
| Quo Business | $23 | $33 | 43% |
| Zoho CRM Standard | $14 | $20 | 43% |
| Zoho Desk Standard | $14 | $20 | 43% |
| Aircall Professional | $50 | $70 | 40% |
| Dialpad Connect Pro | $25 | $35 | 40% |
| RingCentral RingEX Advanced | $25 | $35 | 40% |
| Pipedrive Premium | $59 | $79 | 34% |
| Aircall Essentials | $30 | $40 | 33% |
| Zendesk Support Team | $19 | $25 | 32% |
| Zendesk Suite Professional | $115 | $149 | 30% |
| Pipedrive Growth | $39 | $49 | 26% |
| Zendesk Suite Team | $55 | $69 | 25% |
| Freshdesk Growth | $19 | $23 | 21% |
| Freshdesk Pro | $55 | $66 | 20% |
| Help Scout Plus | $45 | $54 | 20% |
| Help Scout Standard | $25 | $30 | 20% |
| HubSpot Sales Hub Professional | $90 | $100 | 11% |
| Salesforce Starter Suite | $25 | $25 | 0% |
A team of 15, on all three
Every person on a CRM, a help desk and a phone system, paid yearly, a month:
| Plans | CRM, help desk, phone system | A user | 15 people, a month |
|---|---|---|---|
| The cheapest plan of each | HubSpot Sales Hub Starter; Zoho Desk Standard; Dialpad Connect Standard or Quo Starter | $36 | $540 |
| A middle plan of each | Pipedrive Growth; Zendesk Support Team; RingCentral RingEX Core | $78 | $1,170 |
| The dearest plan of each | Salesforce Pro Suite; Zendesk Suite Professional; Aircall Professional | $265 | $3,975 |
A middle plan of each is the calculator’s starting choice: neither the cheapest nor the dearest of its market. To try your own plans and head counts, use the team cost calculator, which buys each tool for only the people who need it.
How the prices were gathered
- Sources: each vendor’s own pricing page, listed below, read on October 28, 2026. Zoho’s two were read from the data files their pages load, Freshdesk’s from its page’s own HTML, and the other nine as an ordinary page view in a browser. No price is from memory, a review site or a reseller.
- What a price is: the list price a user a month, in US dollars, before tax. “Paid yearly” is the price a month when the plan is billed for a year; “paid monthly” is the price month to month.
- Which plans: the plans a team of 10 to 25 would weigh in each category, the vendor’s entry plan and one or two above it. Enterprise plans priced only on request are left out.
- What is left out: taxes, add-ons, call minutes beyond a plan’s allowance, phone numbers sold separately, discounts for a limited time, and anything a page prices only on request.
- What the pages say that changes a sum: HubSpot Sales Hub Professional adds a required one-time onboarding fee of $1,500, shown beside the monthly total. Salesforce Pro Suite is sold paid yearly only, so its yearly price is used for both. Aircall sells at least 3 licenses. RingCentral’s prices are the ones its page shows for 6 to 100 users. Help Scout Standard takes up to 25 users. HubSpot Sales Hub Starter’s price is shown beside a higher price struck through, with no end date shown.
- Limits: prices change without notice, and some vendors show other prices to other countries or team sizes. This is one reading, on one day, from the United States.
Sources
- HubSpot, Sales Hub pricing: https://www.hubspot.com/pricing/sales, read October 28, 2026.
- Pipedrive, pricing: https://www.pipedrive.com/en/pricing, read October 28, 2026.
- Salesforce, Sales Cloud pricing: https://www.salesforce.com/sales/pricing/, read October 28, 2026.
- Zoho CRM, pricing: https://www.zoho.com/crm/zohocrm-pricing.html, read October 28, 2026.
- Zendesk, pricing: https://www.zendesk.com/pricing/, read October 28, 2026.
- Freshdesk, pricing: https://www.freshworks.com/freshdesk/pricing/, read October 28, 2026.
- Help Scout, pricing: https://www.helpscout.com/pricing/, read October 28, 2026.
- Zoho Desk, pricing: https://www.zoho.com/desk/pricing.html, read October 28, 2026.
- Quo, pricing: https://www.quo.com/pricing, read October 28, 2026.
- RingCentral, RingEX plans and pricing: https://www.ringcentral.com/office/plansandpricing.html, read October 28, 2026.
- Aircall, pricing: https://aircall.io/pricing/, read October 28, 2026.
- Dialpad, pricing: https://www.dialpad.com/pricing/, read October 28, 2026.
Each name is a trademark of its owner, used only to say which product is priced.
Use the charts and the data
The four charts and the data are free to reuse in an article, a slide or a report, with credit: “Source: ContactRoll, small-team software prices 2026”, and a link to this page where the medium allows one. Each chart carries its source and date in the picture.
- Every plan, as a CSV file: category, vendor, plan, both prices, minimum seats, one-time fees, the page’s note, the source and the day read.
- CRM plans: list price a user a month: SVG · PNG
- Help desk plans: list price a user a month: SVG · PNG
- Phone system plans: list price a user a month: SVG · PNG
- What paying monthly adds to the yearly price: SVG · PNG
The next update
Every price will be read again by January 28, 2027, and this page, the charts and the calculator will change together, with the new reading date. A price found wrong before then is corrected the week it is reported: write to hello@contactroll.com with the page that shows it.
Who publishes this
ContactRoll, which sells one tool for all three jobs: Standard at $29 and Plus at $59 a user a month paid yearly, and free for up to 3 people. Its prices are left out of the charts and the figures above, so they describe the market and not us; the calculator sets them side by side.