See what a flow did, and try a run again

Every time a flow runs, ContactRoll keeps what started it, what each condition checked and each step it took. Open a flow and choose Runs to see them, newest first, or What the flows did in Settings, Flows, for every flow.

Find the runs you need

Choose Failed, Waiting or Stopped for a person to see only those runs. A record's history says each time a flow ran on it ("Flow Escalate urgent cases ran: 2 of 3 actions done"); the flow's name opens that run.

You see a run only if you can see the record it ran on.

See what it checked and did

Under a run, choose What it checked and did:

• Started by says which event or time set it off, on which record.
• Conditions lists each condition, what it read on the record, and whether it held. A custom field's value isn't kept here.
• Steps lists each step and what it did, or why it was refused, in words.

A run stopped for a person when its flow paused itself: it had acted on one record ten times in a day, or the organization's flows had done as much as an hour allows. Switch the flow on again from its page when it should go on.

Try a run again

If a step was refused, someone who can edit flows can choose Try again from step 2 (the step that was refused). The steps before it aren't done again. A run that failed completely starts from the beginning, its conditions checked again.

ContactRoll won't try again if the flow was edited or switched off since, the record is gone, or the record was changed after the run — a step meant for the record as it was could be wrong now. It says which. Run the flow on the record again instead.

How long runs are kept

What each run checked and did is kept for 30 days. On the Plus plan, someone who can edit flows can keep it for 60 or 90 days. After that the details are cleared; the run's line stays.